skip to content

We're delighted to facilitate refunds for items that remain unused, unopened, and in pristine, fully resalable condition within 30 days of your purchase. Regrettably, for reasons of health, safety, and hygiene, we are unable to accept returns for opened items.

How to Initiate a Return?

To initiate a return, we recommend utilizing your local Post Office's 'Royal Mail Signed For' service. Be sure to request proof of postage or a receipt to have a record in case any rare mishaps occur.

Please enclose a note within the return parcel containing your name, order number, and the rationale for returning the product. This will expedite the handling of your return.

Who Covers the Return Postage Costs?

Return postage costs will be your responsibility and are non-refundable, except in the case of a faulty item. Please be aware that we retain the right to decline an exchange or refund if goods are returned in an unsalable condition or have been damaged or opened.

Obtaining a Refund

The product value will be refunded to the original payment method used. While the processing time for refunds may take up to 5 working days (excluding bank holidays and weekends), it typically occurs on the same day. If you haven't received a refund within a reasonable timeframe after returning your items, kindly reach out to us or your bank or payment provider for assistance.

Faulty Items Purchased Online

Should you receive an item you believe to be defective or encounter issues with a product you've purchased, please submit a support ticket via our contact form. A dedicated team member will assist in resolving the issue or provide you with the necessary returns forms.

Please Note: All returns, whether for unwanted or faulty items, must be initiated through our ticketing system. Regrettably, unauthorized returns will not be processed.

Return Address

To return an unwanted or faulty item, please contact us via email or the provided contact number. It's important to note that you are responsible for the return shipping costs. We strongly recommend using a tracked service for all returns, and for items exceeding £50 in value, we advise using an insured service. We cannot assume liability for any returns that may become lost during transit.